Analisis Kualitas Pelayanan, Harga Tiket dan Fasilitas Penerbangan terhadap Kepuasan Pelanggan: Studi Kasus Maskapai Super Air Jet

Authors

  • Amelia Shabirah ITL Trisakti, Jakarta, Indonesia
  • Melati Tsaqifah Hawariyyah ITL Trisakti, Bogor, Indonesia
  • Oktaria Dwi Yanti ITLTrisakti, Depok, Indonesia
  • Sarinah Sihombing ITLTrisakti, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/jstl.v1i4.183

Keywords:

Kepuasan Pelanggan, Kualitas Pelayanan, Harga Tiket, Fasilitas Penerbangan

Abstract

Pengaruh Kualitas Pelayanan, Harga Tiket dan Fasilitas Penerbangan terhadap Kepuasan Pelanggan adalah artikel ilmiah studi pustaka dalam ruang lingkup bidang ilmu. Tujuan artikel ini membangun hipotesis pengaruh variabel independen terhadap variabel dependen yang akan digunakan pada riset berikutnya. Objek riset pada pustaka media online, Google Scholar, Semantic Scholar, Elsevier, Zotero dan media jurnal online lainnya. Metode riset dengan library risearch bersumber dari e-book dan journal ilmiah. Analisis pendekatan deskriftif kualitatif.  Hasil artikel ini: 1) Kualitas Pelayanan berpengaruh terhadap Kepuasan Pelanggan;  2) Harga Tiket berpengaruh terhadap Kepuasan Pelanggan; dan 3) Fasilitas Penerbangan berpengaruh terhadap Kepuasan Pelanggan.

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Published

2024-02-08

How to Cite

Shabirah, A., Tsaqifah Hawariyyah, M., Dwi Yanti, O., & Sihombing, S. (2024). Analisis Kualitas Pelayanan, Harga Tiket dan Fasilitas Penerbangan terhadap Kepuasan Pelanggan: Studi Kasus Maskapai Super Air Jet. Jurnal Siber Transportasi Dan Logistik, 1(4), 181–188. https://doi.org/10.38035/jstl.v1i4.183

Issue

Vol. 1 No. 4 (2024): (JSTL) Jurnal Siber Transportasi dan Logistik (Januari 2024)

Section

Articles

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Copyright (c) 2024 Amelia Shabirah, Melati Tsaqifah Hawariyyah, Oktaria Dwi Yanti, Sarinah Sihombing

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