Analisis Pengaruh Autogate, Self Check-In dan Sistem Keamanan terhadap Kepuasan pelanggan

Authors

  • Muhammad Fadhiil Fauzi Jayadita ITL Trisakti, Kabupaten Tangerang, Indonesia
  • Muhammad Thoriq Rabbani ITL Trisakti, Depok, Indonesia
  • Arya Dewa Adinata ITL Trisakti, Bekasi, Indonesia
  • Sarinah Sihombing ITL Trisakti, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/jstl.v1i3.126

Keywords:

kepuasan pelanggan, Autogate, Self check in, sistem kemanan

Abstract

Pengaruh Autogate, Self Check In dan Sistem Keamanan terhadap Kepuasan pelanggan adalah artikel ilmiah studi pustaka dalam ruang lingkup Manajemen Transportasi Udara. Tujuan artikel ini membangun hipotesis pengaruh variabel independen terhadap variabel dependen yang akan digunakan pada riset berikutnya. Objek riset pada pustaka media online, Google Scholar, Semantic Scholar, Elsevier, Zotero dan media jurnal online lainnya. Metode riset dengan library risearch bersumber dari e-book dan journal ilmiah. Analisis pendekatan deskriftif kualitatif.  Hasil artikel ini: 1) Autogate berpengaruh terhadap Kepuasan pelanggan;  2) Self Check In berpengaruh terhadap Kepuasan pelanggan; dan 3) Sistem Keamanan berpengaruh terhadap Kepuasan pelanggan.

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Published

2023-11-07

How to Cite

Fadhiil Fauzi Jayadita, M., Thoriq Rabbani, M., Dewa Adinata, A., & Sihombing, S. (2023). Analisis Pengaruh Autogate, Self Check-In dan Sistem Keamanan terhadap Kepuasan pelanggan. Jurnal Siber Transportasi Dan Logistik, 1(3), 143–153. https://doi.org/10.38035/jstl.v1i3.126

Issue

Vol. 1 No. 3 (2023): (JSTL) Jurnal Siber Transportasi dan Logistik (Oktober 2023)

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Copyright (c) 2023 Muhammad Fadhiil Fauzi Jayadita, Muhammad Thoriq Rabbani, Arya Dewa Adinata, Sarinah Sihombing

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