The Influence of Digital Transformation Dimensions on Operational Efficiency and Logistics Service Performance at KCU Padang PT Pos Indonesia

Authors

  • Wahyu Indra Permata Universitas Logistik dan Bisnis Internasional, Bandung, Indonesia
  • Maniah Maniah Universitas Logistik dan Bisnis Internasional, Bandung, Indonesia
  • Melia Eka Lestiani Universitas Logistik dan Bisnis Internasional, Bandung, Indonesia

DOI:

https://doi.org/10.38035/sjtl.v4i1.795

Keywords:

Digital Transformation, Operational Efficiency, Logistics Service Performance, TOE Framework

Abstract

This study examines the influence of three digital transformation dimensions, technology adoption, digital HR readiness, and top management support, on operational efficiency and logistics service performance at PT Pos Indonesia's Padang Main Branch Office. Using the TOE Framework and PLS-SEM with SmartPLS 4.0, data from 58 employees were analyzed. Five of six hypotheses were supported, revealing a previously undocumented cross dimensional pattern, digital HR readiness emerged as the strongest predictor of operational efficiency (β = 0.553, f² = 0.485), while technology adoption and top management support more strongly influenced service performance. The model explains 77.2% and 69.8% of variance respectively. These findings indicate that internal efficiency is primarily determined by human readiness, while customer facing service quality is driven by the combination of technology and leadership.

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Published

2026-06-28

How to Cite

Permata, W. I., Maniah, M., & Lestiani, M. E. (2026). The Influence of Digital Transformation Dimensions on Operational Efficiency and Logistics Service Performance at KCU Padang PT Pos Indonesia. Siber Journal of Transportation and Logistics, 4(1), 42–53. https://doi.org/10.38035/sjtl.v4i1.795

Issue

Vol. 4 No. 1 (2026): (SJTL) Siber Journal of Transportation and Logistics (April - June 2026)

Section

Articles

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Copyright (c) 2026 Wahyu Indra Permata, Maniah Maniah, Melia Eka Lestiani

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