The Effect of Delivery Time on Customer Satisfaction in Cargo Services

Authors

  • Dava Maesazshandy Trisakti Institute of Transportation and Logistics, Jakarta, Indonesia
  • Muhammad Tohir Trisakti Institute of Transportation and Logistics, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/sjtl.v2i3.389

Keywords:

Delivery Time, Customer Satisfaction, Cargo Services, Quantitative Approach, Survey Method, Timely Deliveries, Delays, Service Improvement

Abstract

This study aims to analyze the impact of delivery time on customer satisfaction in cargo services. The research was conducted using a quantitative approach with a survey method. Data were collected from 150 respondents who are customers of various cargo service providers. The results indicate that delivery time significantly affects customer satisfaction. Timely deliveries lead to higher customer satisfaction, while delays result in dissatisfaction. The study concludes that improving delivery time can enhance customer satisfaction in cargo services.

References

Armstrong, G., and P. Kotler (2013). Marketing principles. Pearson Learning

Handoko, T. H. (2010). BPFE-Yogyakarta. Manajemen.

M. Nasilah (2023). Ketepatan Waktu, Tarif Pengiriman, and Pelayanan Quality Impact on J&T Express Customers Satisfaction. Putra Bangsa Kebumen University.

Abdurrahman, S. Hafizha, and H. S. Nuryani (2019). Ketepatan Waktu, Tarif Pengiriman, and Facilities in Relation to J&T Express Customers’ Satisfaction. Universitas Teknologi Sumbawa.

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Published

2025-02-14

How to Cite

Maesazshandy, D., & Tohir, M. (2025). The Effect of Delivery Time on Customer Satisfaction in Cargo Services. Siber Journal of Transportation and Logistics, 2(3), 81–85. https://doi.org/10.38035/sjtl.v2i3.389

Issue

Vol. 2 No. 3 (2024): (SJTL) Siber Journal of Transportation and Logistics (October - December 2024)

Section

Articles

License

Copyright (c) 2025 Dava Maesazshandy, Muhammad Tohir

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This work is licensed under a Creative Commons Attribution 4.0 International License.

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