Siber Journal of Transportation and Logistics
Siber Journal of Transportation and Logistics (SJTL) Volume 1 Number 1 Year 2023 to Volume 5 Number 2 Year 2027 Accredited Sinta Rank 3 based on Accreditation Number: 156/C/C3/KPT/2026, April 7, 2026. Siber Journal of Transportation and Logistics (SJTL) is managed and published by Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER). SJTL articles are the result of field research, literature studies, and public policy research. This publication aims to disseminate the results of scientific research in the field of transportation and logistics management, in improving the quality of the development of the public transportation sector. SJTL is published regularly, namely four times a year, in April, July, October, and January. We inform all writers of Siber Journal of Transportation and Logistics (SJTL) starting from Vol 1 No 3 October 2023. Please submit articles or articles according to the latest Template that we provide on the MENU page of the journal.
Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)
Copyright : Authors who publish their manuscripts in this journal agree to the following conditions: Copyright in each article belongs to the author. The author acknowledges that the Siber Journal of Transportation and Logistics (SJTL) has the right to be the first to publish under a Creative Commons Attribution 4.0 International license (Attribution 4.0 International CC BY 4.0). Authors can submit articles separately, arrange the non-exclusive distribution of manuscripts that have been published in this journal to other versions (for example, sent to the author's institutional repository, publication in a book, etc.), by acknowledging that the manuscript has been published for the first time at SJTL.
System Dynamics-Based Rice Procurement Strategy to Support Food Stability in Critical Periods
Rice procurement strategies play a crucial role in ensuring supply availability and stabilizing prices in traditional markets, particularly during critical periods characterized by higher demand and limited supply. This study aims to implement a rice procurement method in traditional markets in Tangerang Regency, using system dynamics during critical periods. This study uses an AnyLogic-based simulation approach, utilizing secondary data on rice prices, stock availability, and rice demand sourced from the Tangerang Regency Food Information System and the Tangerang Regency Agriculture and Food Security Office. Simulations were conducted in four different scenarios: standard conditions in May 2025, the period after Eid al-Adha in July 2025, the dry season with decreased food distribution in September 2025, and the Christmas and New Year season in December 2025. The results show that the period after Eid al-Adha is the most critical scenario, with the largest stock deficit of 12,146 and the lowest service level of 89.88%. Based on simulation findings and risk assessments, a mixed procurement strategy emerged as the most effective option to ensure stock availability, mitigate the risk of supply deficits, and facilitate future rice price stability during critical times.
Copyright (c) 2026 Rizki Alifnur Harmawan, Erna Mulyati, Agus Purnomo https://creativecommons.org/licenses/by/4.0
The Effects of Packaging, Digital Information, and Crowd Logistics on Last-Mile Delivery through Distribution Performance among Food and Beverage SMEs in Bandung
This study examines the effects of packaging, digital information, and crowd logistics on distribution performance and their implications for last-mile delivery among food and beverage SMEs utilizing online transportation services in Bandung, Indonesia. The rapid growth of digital-based delivery services has increased operational complexity in urban logistics, particularly regarding delivery accuracy, timeliness, and distribution effectiveness. A quantitative explanatory approach was employed using survey data collected from 131 SMEs selected through probability sampling. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS. The findings reveal that packaging, digital information, and crowd logistics positively and significantly affect both distribution and last-mile delivery. In addition, distribution has a positive and significant effect on last-mile delivery performance. Mediation analysis further confirms that distribution partially mediates the relationships between packaging, digital information, crowd logistics, and last-mile delivery. These findings indicate that effective distribution systems strengthen the influence of operational, physical, and digital factors on final delivery performance. This study contributes to the logistics and supply chain literature by proposing an integrative framework that simultaneously combines packaging, digital information, and crowd-based logistics dimensions within a unified last-mile delivery model for online transportation-based SMEs.
Copyright (c) 2026 Irdhatullah Irdhatullah, Agus Purnomo, Melia Eka Lestiani https://creativecommons.org/licenses/by/4.0
The Effect of Weigh in Motion Installation on Traffic Volume, Speed and Accident Rate of Goods Vehicles on The Pekanbaru – Dumai Toll Road
This study aims to analyze the impact of implementing a Weigh In Motion (WIM) system on the traffic performance of freight vehicles on the Pekanbaru-Dumai Toll Road. The WIM was installed in response to the Circular Letter of the Minister of Transportation No. 116 of 2021 and functions as an automated enforcement technology to prevent Over Dimension Over Load (ODOL) vehicles from entering the toll road. The research method used was a one-group pretest-posttest experimental design with a descriptive-comparative quantitative approach. Secondary data was obtained from the toll road operator (PT Hutama Karya), covering three months before (December 2023 - February 2024) and three months after (March 2024 - May 2024) the WIM installation at four main toll gates. Three performance variables were analyzed: total traffic volume, average speed of freight vehicles, and the number of accidents involving freight vehicles. The analysis results show that after the WIM installation, there were changes with substantial practical significance: (1) total traffic volume decreased by 7.08% (from an average of 72,358 to 67,233 vehicles/month), indicating a filtering effect on ODOL vehicles; (2) the average speed of freight vehicles increased by 10.41% (from 29.88 km/h to 32.99 km/h), as an impact of improved traffic stream homogeneity; and (3) the number of freight vehicle accidents dropped sharply by 50% (from 2.67 to 1.33 incidents/month), with a large effect size (Cohen's d) of 1.155. The study concludes that WIM is effective not only as an enforcement tool but also as a traffic management instrument that creates a beneficial trade-off: a limited reduction in volume is exchanged for increased efficiency and, most importantly, a highly significant improvement in safety. This research recommends the expansion of WIM to other strategic toll road sections and further studies with longer observation periods and quasi-experimental designs.
Copyright (c) 2026 Arief Yeri Krisnanto, Aang Gunawan, Primadi Candra Susanto https://creativecommons.org/licenses/by/4.0
Analysis of The Influences of Regulatory Support and Customer Relationship Management on Green Transportation Throught Cost efficiency at PT Pos Indonesia
This study aims to analyze the influence of regulatory support and customer relationship management on green transportation implementation through cost efficiency as a mediating variable at PT Pos Indonesia (Persero). The research is motivated by the increase in logistics activities due to the growth of e-commerce, which drives distribution needs while simultaneously intensifying the challenge of reducing carbon emissions in the transportation sector. The study employs a quantitative approach with descriptive and verificative methods. Data were obtained through questionnaires distributed to 200 employees of PT Pos Indonesia (Persero) in various regions of Indonesia using a purposive sampling technique. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that regulatory support has a positive and significant effect on cost efficiency (β = 0.544; t = 12.727) and green transportation implementation (β = 0.482; t = 9.527). Customer relationship management also has a positive and significant effect on cost efficiency (β = 0.449; t = 8.948) as well as on green transportation implementation (β = 0.333; t = 6.780). In addition, cost efficiency has a positive effect on green transportation implementation (β = 0.288; t = 5.935) and partially mediates the influence of both independent variables on green transportation implementation. This study is expected to serve as a reference for the development of green logistics and the implementation of green transportation at PT Pos Indonesia (Persero).
Copyright (c) 2026 Rahman Fathan, Maniah Maniah, Erna Mulyati https://creativecommons.org/licenses/by/4.0
The Effect of Risk Management on Aviation Logistics Effectiveness with Operational Performance as a Mediating Variable at the Cargo Terminal of Sentani Airport
This study examines operational challenges in air cargo services, including delays, security risks, limited infrastructure, and uncertain weather conditions. The study aims to analyse the direct effect of risk management on operational performance and logistics effectiveness, as well as the mediating role of operational performance. A quantitative cross-sectional design was applied to all 30 employees of In Journey Aviation Services at Sentani Airport using saturated sampling. Data were collected through a five-point Likert-scale questionnaire and analysed using partial least squares structural equation modelling. The results show that risk management has a positive and significant effect on operational performance and logistics effectiveness. Operational performance also has a positive and significant effect on logistics effectiveness. In addition, operational performance partially mediates the relationship between risk management and logistics effectiveness. The findings conclude that effective risk management improves aviation logistics services both directly and through stronger operational performance, thereby supporting safer, more reliable, and more efficient cargo handling at Sentani Airport.
Copyright (c) 2026 Andi Batari Toja, Ukkasyah Sabbit Aqdamana Lubis, Rifqi Raza Bunahri https://creativecommons.org/licenses/by/4.0
The Effect of Crew Manning Services and Crew Placement on Human Resource Quality: The Mediating Role of Crew Competence at PT Augustea Intcrews Indonesia
The main problem in this study is the suboptimal quality of human resources at PT Augustea Intcrews Indonesia, which is indicated by variations in the quality of crew manning services, the accuracy of crew placement, and differences in crew competency levels in meeting shipping operational needs. These conditions potentially affect the professionalism and performance of human resources amid increasing demands in the maritime industry and dynamic regulatory changes. This study aims to analyze the influence of crew manning services and crew placement on crew competency and their impact on qualified human resources. The study employed a quantitative approach using a survey method. The research population consisted of service users and related parties at PT Augustea Intcrews Indonesia, with a sample of 115 respondents selected through purposive sampling. Data were collected through structured questionnaires and analyzed using Structural Equation Modeling (SEM). The results showed that crew manning services and crew placement have a positive and significant effect on crew competency and qualified human resources. Crew competency was also proven to have a significant effect on the quality of human resources and to mediate the relationship between crew manning services and crew placement on qualified human resources. The study concludes that improving the quality of crew manning services, ensuring appropriate crew placement, and continuously developing crew competencies are the main factors in creating professional and qualified maritime human resources. Therefore, the company is recommended to strengthen its training systems, certification management, and competency-based crew placement to support the sustainable improvement of human resource quality.
Copyright (c) 2026 Nadifa Salsabila Hadiwinoto, Renanda Aurelia Putri, April Gunawan, Imam Fahcruddin, Vidya Selasdini https://creativecommons.org/licenses/by/4.0
The Influence of Technology Acceptance Model on Service Level Agreement Through Actual System Use in Last-Mile Logistics Operations
This study examines the influence of Technology Acceptance Model (TAM) on Service Level Agreement (SLA) achievement through Actual System Use in last-mile logistics operations at SiCepat Ekspres. Utilizing a quantitative approach and variance-based structural equation modeling (PLS-SEM), data were collected from 278 operational employees. Six TAM constructs Perceived Usefulness (PU), Perceived Ease of Use (PEOU), Trust, Perceived Risk, Organizational Readiness, and Social Influence were examined as independent variables, with Actual System Use as mediating variable and SLA as the dependent variable. Results reveal that Social Influence is the strongest predictor of Actual System Use (β = 0.420), while Actual System Use significantly drives SLA achievement (β = 0.585). The model explains 75.5% of SLA variance, underscoring the central role of actual technology use as a strategic mediator in the TAM–SLA relationship within last-mile logistics operations.
Copyright (c) 2026 Haris Fitriadi, Maniah Maniah, Melia Eka Lestiani https://creativecommons.org/licenses/by/4.0
Rancangan Konsep Self Baggage Drop (SBD) Berbasis Operasional Bandara untuk Optimalisasi Passenger Flow di Bandar Udara Internasional Sultan Syarif Kasim II Pekanbaru
Peningkatan jumlah penumpang di Bandar Udara Internasional Sultan Syarif Kasim II Pekanbaru selama periode 2022–2025 meningkatkan beban pelayanan check-in, sementara proses masih didominasi sistem konvensional sehingga penumpang berbagasi tetap bergantung pada konter, menimbulkan penumpukan pada jam sibuk dan mengganggu kelancaran pergerakan penumpang. Kajian terdahulu mengenai sistem penyerahan bagasi mandiri umumnya menilai kecukupan fasilitas secara deskriptif tanpa mengaitkannya dengan proyeksi pertumbuhan penumpang dan tahapan pengembangan infrastruktur bandara. Penelitian ini bertujuan mengidentifikasi faktor operasional penyebab penumpukan penumpang dan menganalisis kebutuhan optimalisasi pelayanan melalui perancangan konsep sistem penyerahan bagasi mandiri. Penelitian menggunakan pendekatan penelitian dan pengembangan tahap konseptual, dengan teknik observasi, kuesioner, wawancara, dan studi dokumen. Hasil penelitian menunjukkan rata-rata waktu pelayanan mencapai 2,7 menit per penumpang, melebihi standar yang ditetapkan, serta terdapat kekurangan empat konter pada jam sibuk tahun 2025, sementara 91,3 persen responden merasakan penumpukan antrean. Rancangan konsep sistem dua tahap terintegrasi diusulkan sebanyak empat unit untuk kondisi eksisting, atau tiga unit disertai penambahan lima konter pada rencana pengembangan terminal. Kebaruan penelitian terletak pada integrasi perhitungan teori antrean, proyeksi pertumbuhan penumpang, dan rencana perluasan terminal ke dalam satu kerangka rancangan tata letak bertahap.
Copyright (c) 2026 Shabira Afina Pajri, Agoes Soebagio, Lina Rosmayanti https://creativecommons.org/licenses/by/4.0
Reverse Process Effectiveness as a Mediator of Return Volume Uncertainty, Return Information Quality, and Return Decision Quality on Warehouse Operational Performance in Indonesian FMCG Companies
In the fast-moving consumer goods (FMCG) industry, the return of products to the warehouse is often an unplanned occurrence with an uncertain quantity, but the academic research on this is still not as advanced as the practice. Previous research is contradictory about the effect of return volume uncertainty, return information quality, and return decision quality on the operational performance of a warehouse, and the link between those variables through the reverse process effectiveness is not yet conclusively proven, particularly in the FMCG warehouse in Indonesia. In this study, return volume uncertainty, return information quality and return decision quality are directly and indirectly tested for their impacts on warehouse operational performance, while the reverse process effectiveness acts as a mediator. The data was obtained from 138 employees, supervisors, and managers in warehouses at FMCG companies in Indonesia based on cross-sectional survey analysis using the method of Partial Least Squares (PLS) Structural Equation Modeling. Return information quality had a direct impact on warehouse operational performance, whereas return volume uncertainty and return decision quality only had indirect implications when they had an impact on reverse process effectiveness. The novelty here is to demonstrate that the effectiveness of reverse process can serve as the hinge on which the benefits of information quality, decision quality and volume-uncertainty management can become tangible in the warehouse.
Copyright (c) 2026 Atik Fauziah Hadad, Erna Mulyati, Maniah Maniah https://creativecommons.org/licenses/by/4.0
Service Reliability, Service Value, and Timeliness as Drivers of Customer Loyalty: The Mediating Roles of Relationship Marketing and Customer Satisfaction in Corporate Logistics Services
One of decisive challenges faced within business-to-business (B2B) logistics industry is maintaining customer loyalty due to customer expectations and inconsistent findings increasement regarding its determinants. The impacts analysis towards service reliability and value, also timeliness onto customer loyalty were developed extensively in this research, using relationship marketing as well customer satisfaction for corporate logistics services at PT Pos Indonesia (Persero). A quantitative descriptive-verificative methodology was applied. Purposive sampling technique was used to collect 157 corporate customers data eligibly in Regional 2 Jakarta to get examined with Partial Least Squares Structural Equation Modeling (PLS-SEM). Test outcome explains service reliability (β = 0.279; t = 2.298) and timeliness (β = 0.426; t = 3.529) significantly affect relationship marketing, whereas service value does not (β = 0.155; t = 1.166). Significant influence delivered by relationship marketing onto customer satisfaction with (β = 0.809; t = 20.776) while loyalty contributed (β = 0.330; t = 3.623), meanwhile satisfaction notably affects loyalty (β = 0.558; t = 6.819). Relationship marketing mediates only the effect of timeliness on customer loyalty, whereas relationship mediation was delivered by satisfaction onto marketing relation towards customer loyalty, highlighting sequential relational mechanisms in corporate logistics. These findings provide theoretical and managerial implications for improving customer retention strategies in B2B corporate logistics services.
Copyright (c) 2026 Della Galuh Anastasia, Maniah Maniah, Erna Mulyati https://creativecommons.org/licenses/by/4.0
Non-Tax Revenue Mechanism for Fishing Vessels at the Jepara Public Wharf
This study analyzes the mechanism of Non-Tax State Revenue (PNBP) collection from fishing vessels using the public wharf at Jepara Port and formulates a governance model that balances legality, fiscal effectiveness, and the protection of small-scale fishermen. An embedded single-case study design combines socio-legal analysis, process mapping, semi-structured interview transcripts and observations, and a framework matrix across the dimensions of jurisdiction, tariff classification, collection workflow, data integration, and equity. The results indicate that tariff imposition is determined by the authority of the facility manager and the services utilized, rather than by vessel type alone. Collection proceeds through arrival registration, gross tonnage verification, e-billing, payment, and digital verification, supported by coordination between the Port Operations Unit and the Fisheries Harbor Master. Regulatory overlaps, informal tariff analogies, data fragmentation, limited public outreach, and affordability risks nevertheless persist. The novelty of this research lies in a facility-jurisdiction-proportionality model that requires explicit tariff classification, an integrated registry, an audit trail, limited coordination of authority, a relief pathway, and periodic evaluation.
Copyright (c) 2026 Hariyanti Retno, Priadi Antoni, Kristini Florentina, Sari Dewi Kartika, Ridwan Achmad https://creativecommons.org/licenses/by/4.0
Regulatory Compliance and Passenger Safety Management in Indonesian Sea Transportation of People: A Maritime Management Stakeholder Analysis of Implementation Gaps
Indonesian sea transportation of people constitutes a critical national infrastructure serving archipelagic connectivity across more than 17,000 islands, yet the maritime management capacity to implement, monitor, and enforce the passenger safety regulatory framework governing this infrastructure remains empirically underexamined from the perspective of the managerial actors responsible for its execution. This study investigates the Passenger Safety Management Congruence Gap between the formal regulatory mandate—constituted by UU No. 17/2008 on Shipping, PM No. 7/2019 on Passenger Ship Safety Management Systems, and SOLAS Chapter III—and the organizational management reality experienced by maritime management practitioners at KSOP Tanjung Priok, Port and Shipping Management lecturers at STIP Jakarta, and maritime management graduates serving in shore-based managerial roles. Employing a qualitative design grounded in implementation gap theory, responsive regulation, and maritime management competency theory, the study conducted focus group discussions and interviews with twenty-seven participants across three stakeholder groups. Thematic analysis, cross-group comparison, and narrative synthesis were applied. Findings reveal a layered Passenger Safety Management Congruence Gap across three dimensions: regulatory knowledge asymmetry between KSOP supervisory and frontline management, maritime management curriculum-practice misalignment at STIP Jakarta, and documentation-oriented compliance motivation as the dominant organizational pattern across the ecosystem. The study proposes a tri-level maritime management reform framework for passenger safety implementation capacity.
Copyright (c) 2026 Niken Sitalaksmi Widjaja, Mauritz H.M Sibarani , Inayatur Robbany, Suparman https://creativecommons.org/licenses/by/4.0
Mediating Role of Third-Party Logistics in The Relationship between Truck Operator Performance, Crane Rental Costs, and Information Integration Capability on Logistics Revenue at PT Nulin Sarana Jaya Balikpapan
This study, entitled The Mediating Role of Third-Party Logistics in the Relationship between Truck Operator Performance, Crane Rental Costs, and Information Integration Capability on Logistics Revenue at PT Nulin Sarana Jaya Balikpapan, aims to analyze the direct and indirect relationships among the research variables. A quantitative research approach was employed using a sample of 117 customers selected through purposive sampling. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 3. The results indicate that Truck Operator Performance has a positive and significant effect on Third-Party Logistics (T = 4.222; p = 0.000) and Logistics Revenue (T = 4.102; p = 0.000). Crane Rental Costs positively and significantly affect Third-Party Logistics (T = 2.693; p = 0.007) and Logistics Revenue (T = 2.291; p = 0.020). Information Integration Capability positively and significantly influences Third-Party Logistics (T = 3.886; p = 0.000) and Logistics Revenue (T = 3.073; p = 0.004). Furthermore, Third-Party Logistics has a positive and significant effect on Logistics Revenue (T = 3.500; p = 0.000). The mediation analysis confirms that Third-Party Logistics significantly mediates the effects of Truck Operator Performance (T = 2.463; p = 0.014), Crane Rental Costs (T = 2.310; p = 0.021), and Information Integration Capability (T = 2.656; p = 0.008) on Logistics Revenue. These findings indicate that improving operational performance, optimizing crane rental costs, and strengthening information integration capability, supported by effective Third-Party Logistics management, can enhance the company's logistics revenue.
Copyright (c) 2026 Lisnawati Lisnawati, Maniah Maniah https://creativecommons.org/licenses/by/4.0
Analysis of The Effects of Pickup Service, Loading and Unloading, Transportation, and Price on Logistics Customer Satisfaction Through Logistics Service Quality: A Study of Educational Material Distribution for Universitas Terbuka by PT POS Indonesia, Tangerang Main Branch
This study aims to examine the effects of Pickup Service, Loading and Unloading, Transportation, and Pricing on Logistics Customer Satisfaction through Logistics Service Quality in the distribution of educational materials for Universitas Terbuka by PT Pos Indonesia, Tangerang Main Branch. A quantitative research approach was employed, involving 129 respondents selected through stratified random sampling from a population of 190 respondents. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3 software. All measurement indicators satisfied the required validity and reliability criteria, with outer loadings exceeding 0.700, Cronbach's Alpha and Composite Reliability values above 0.700, and Average Variance Extracted (AVE) values greater than 0.500.The findings reveal that Pickup Service (T = 2.564, p < 0.001), Loading and Unloading (T = 2.417, p = 0.016), Transportation (T = 3.076, p = 0.002), and Pricing (T = 2.323, p = 0.021) each have a positive and statistically significant effect on Logistics Service Quality. Furthermore, Logistics Service Quality has a positive and significant effect on Logistics Customer Satisfaction (T = 4.106, p < 0.001). The direct effects of all independent variables on Logistics Customer Satisfaction are also statistically significant. Regarding the mediating role of Logistics Service Quality, significant indirect effects were found for Pickup Service (T = 2.201, p = 0.028), Transportation (T = 3.076, p = 0.002), and Pricing (T = 2.051, p = 0.041), whereas the indirect effect of Loading and Unloading was not statistically significant (T = 1.893, p = 0.059). The Adjusted R² values of 0.557 and 0.711 indicate that the proposed model explains 55.70% of the variance in Logistics Service Quality and 71.10% of the variance in Logistics Customer Satisfaction, respectively.
Copyright (c) 2026 Tina Tina, Melia Eka Lestiani, Maniah Maniah https://creativecommons.org/licenses/by/4.0
Operational Planning for Railway Services Based on Passenger Demand Forecasting during The Eid Transportation Period
The Eid al-Fitr Transportation Period represents the peak season with the highest passenger demand for intercity railway services in Indonesia. According to the Ministry of Transportation's mobility survey, the number of travelers was projected to decline from 193.6 million in 2024 to 146.48 million in 2025. This trend also affected the Taksaka Train operating on the Gambir–Yogyakarta round-trip route, which experienced fluctuations in passenger volume over the past three years following the discontinuation of its afternoon service in 2025. Previous studies on railway operation planning have generally not integrated seasonal passenger demand forecasting with specific scheduling decisions during the Eid al-Fitr transportation period. Therefore, this study aims to develop an operational plan recommendation for the Taksaka Train based on passenger demand forecasting to support operational decision-making prior to the 2026 Eid al-Fitr Transportation Period. The study employs simple linear regression analysis using passenger departure and arrival data from Gambir Station for the 2023–2025 period. The forecasting results indicate an upward trend in passenger demand for 2026, reaching an estimated 49,541 passengers, representing an increase of approximately 6,773 passengers (15.8%) compared to 42,768 passengers in 2025. These findings suggest the existence of unmet passenger demand, particularly for afternoon departures. Accordingly, this study recommends reconsidering the reactivation of the Taksaka afternoon service in the 2026 operational planning.
Copyright (c) 2026 Devi Ratnasari, Gatot Amar Dwi Hartono, Totok Suryono, Haniva Mulyani https://creativecommons.org/licenses/by/4.0
Integrasi Green Logistics, Smart Logistics Technology, dan Last-Mile Delivery sebagai Determinan Loyalitas Pelanggan melalui Customer Experience : Studi Empiris Pada PT Pos Indonesia (Persero)
Penelitian ini menganalisis pengaruh Green Logistics, Smart Logistics Technology, dan Last-Mile Delivery terhadap Customer Loyalty melalui Customer Experience pada PT Pos Indonesia (Persero). Penelitian menggunakan pendekatan kuantitatif dengan metode explanatory research terhadap 150 pelanggan yang dipilih menggunakan purposive sampling. Analisis data dilakukan menggunakan Structural Equation Modeling–Partial Least Squares (SEM-PLS). Hasil penelitian menunjukkan bahwa Green Logistics, Smart Logistics Technology, dan Last-Mile Delivery berpengaruh positif dan signifikan terhadap Customer Experience maupun Customer Loyalty. Customer Experience juga terbukti berpengaruh signifikan terhadap Customer Loyalty serta memediasi hubungan ketiga variabel eksogen dengan loyalitas pelanggan. Smart Logistics Technology memberikan kontribusi paling dominan dalam meningkatkan Customer Experience. Temuan ini menegaskan pentingnya integrasi praktik logistik berkelanjutan, transformasi digital, dan kualitas layanan pengiriman akhir sebagai strategi untuk memperkuat pengalaman serta loyalitas pelanggan pada industri logistik.
Copyright (c) 2026 Abad Kartika Dwi Putra, Agus Purnomo, Maniah Maniah https://creativecommons.org/licenses/by/4.0
Peran Agen Pos dalam Memediasi Pengaruh First Mile, Tarif, dan Last Mile terhadap Kinerja Jasa Pos Reguler di Kantor Cabang Utama Makassar
Penelitian ini bertujuan menganalisis pengaruh First Mile, Tarif, dan Last Mile Delivery terhadap Kinerja Layanan Pos Reguler melalui Agen Pos sebagai variabel intervening pada PT Pos Indonesia Kantor Cabang Utama Makassar. Populasi penelitian berjumlah 160 Agen Pos dengan sampel 114 responden menggunakan rumus Slovin. Penelitian menggunakan pendekatan kuantitatif deskriptif dan verifikatif dengan analisis SEM-PLS menggunakan SmartPLS. Hasil menunjukkan seluruh indikator valid dan reliabel. Nilai R Square Adjusted Agen Pos sebesar 0,438 dan Kinerja Layanan Pos Reguler sebesar 0,662. Pengujian hipotesis menunjukkan First Mile, Tarif, dan Last Mile Delivery berpengaruh signifikan terhadap Agen Pos dengan T-statistic masing-masing 5,889; 2,215; dan 4,561 serta p-value 0,000; 0,027; dan 0,000. Ketiganya juga berpengaruh signifikan terhadap Kinerja Layanan Pos Reguler dengan T-statistic 2,299; 3,035; dan 2,306 serta p-value 0,022; 0,003; dan 0,021. Agen Pos berpengaruh signifikan terhadap Kinerja dengan T-statistic 14,444 dan p-value 0,000. Pengaruh mediasi First Mile, Tarif, dan Last Mile Delivery juga signifikan. Q Square sebesar 0,484 dan 0,480 menunjukkan predictive relevance model.
Copyright (c) 2026 Dominius Harmoko Pandiangan, Agus Purnomo, Erna Mulyati https://creativecommons.org/licenses/by/4.0
Development of a Triple Bottom Line-Based Model for Sustainable Warehouse Performance: The Mediating Role of Warehouse Operational Performance in Indonesia’s FMCG Distribution Industry
The FMCG distribution industry in Indonesia faces pressure to implement sustainable warehousing. High carbon emissions from warehouse operations and the absence of national standards provide the background for this study. The study aims to examine the effects of Economic, Environmental, and Social factors on Warehouse Operational Performance and Sustainable Warehousing Performance. The study also examines the mediating role of Warehouse Operational Performance. The method used was a quantitative confirmatory approach with a cross-sectional survey. The respondents comprised 150 Warehouse Managers, Warehouse Supervisors, Operations Coordinators, and related staff. The data were analyzed using SEM-PLS with SmartPLS. The results show that all ten hypotheses were supported. Social Factors were the most dominant predictors of Warehouse Operational Performance (β = 0.403) and Sustainable Warehousing Performance (β = 0.266). Warehouse Operational Performance had a significant effect on Sustainable Warehousing Performance (β = 0.343) and served as a partial mediator. The model had strong explanatory power, with R² = 0.739 and 0.833. The study strengthens the integration of the Resource-Based View, Natural Resource-Based View, Stakeholder Theory, and Dynamic Capability Theory. Practical recommendations are directed at prioritizing social aspects and warehouse operational capabilities.
Copyright (c) 2026 M. Rizki Gusri, Erna Mulyati, Maniah Maniah https://creativecommons.org/licenses/by/4.0
Determinants of Customer Satisfaction in Pos Kilat Khusus Services at PT Pos Indonesia Bengkulu Main Branch through Last Mile Delivery Performance
This study examines the effects of Packaging, Pickup Service, and Transportation on Customer Satisfaction through Last Mile Delivery Performance at PT Pos Indonesia Bengkulu Main Branch. A quantitative approach employing Structural Equation Modeling–Partial Least Squares (SEM-PLS) was adopted. Data were collected from 119 customers selected using purposive sampling. The findings reveal that Packaging positively affects Last Mile Delivery Performance (β = 0.310, t = 4.200, p < 0.001) and Customer Satisfaction (β = 0.283, t = 3.843, p < 0.001). Pickup Service positively influences Last Mile Delivery Performance (β = 0.262, t = 3.273, p = 0.001) and Customer Satisfaction (β = 0.205, t = 2.627, p = 0.009). Transportation also has significant positive effects on Last Mile Delivery Performance (β = 0.258, t = 4.059, p < 0.001) and Customer Satisfaction (β = 0.197, t = 2.854, p = 0.004). Furthermore, Last Mile Delivery Performance significantly affects Customer Satisfaction (β = 0.294, t = 3.731, p < 0.001) and partially mediates the effects of Packaging (β = 0.091, t = 2.411, p = 0.016), Pickup Service (β = 0.077, t = 2.608, p = 0.009), and Transportation (β = 0.076, t = 2.726, p = 0.007) on Customer Satisfaction. These findings highlight the strategic role of integrated logistics operations in enhancing customer satisfaction.
Copyright (c) 2026 M. Alhadi Aprizani, Melia Eka Lestiani, Maniah Maniah https://creativecommons.org/licenses/by/4.0
Developing an Operational Performance Model for The Aircraft Maintenance, Repair, and Overhaul (MRO) Industry in Indonesia: The Mediating Role of Inventory Control Performance
Aviation companies which are involved in Maintenance, Repair, and Overhaul sector are facing challenges in terms of attaining high performance due to inventory complexity, material availability, and the emergence of a new need for having extended digital capabilities. This paper attempts to propose an operational performance model by investigating the inventory control performance’s influence mechanism on the relationship between ERP Flexibility, Inventory Management, and Digital Transformation Integration on the one hand and Operational Performance on the other. The paper builds upon the framework advanced by Saputra et al. (2025), who examined the role of digital transformation integration and inventory management in the aircraft MRO industry. The current study extended the framework by including Inventory Control Performance as the mediator. The data were collected from 196 respondents working in an aviation company involved in MRO activities in Indonesia, and they were analyzed using Partial Least Squares Structural Equation Modeling. The analysis revealed that ERP Flexibility, Inventory Management, and Digital Transformation Integration positively and significantly predicted Inventory Control Performance (β = 0.504, 0.550, and 0.485; p < 0.001). Inventory Control Performance, in turn, significantly and positively predicted Operational Performance (β = 0.326; p < 0.001). The mediation was also found significant. The model can explain 82.2% of the variance in Inventory Control Performance and 83.3% of the variance in Operational Performance; thus, it can be used to manage inventory control capabilities in aviation companies involved in MRO activities.
Copyright (c) 2026 Dedy Saputra, Erna Mulyati, Maniah Maniah https://creativecommons.org/licenses/by/4.0
Determinants of Beneficiary Satisfaction in the Free Nutritious Meal Program Based on Packaging Quality, Food Quality, and MBG Delivery Vehicles: The Mediating Role of Distribution Performance (A Case Study at the Indonesian National Police Nutrition Fulfillment Center, Semarang Police Resort)
This study aims to examine the direct and indirect effects among Packaging Quality, Food Quality, MBG Delivery Vehicles, Distribution Performance, and Beneficiary Satisfaction within the Free Nutritious Meal (MBG) Program. A quantitative research approach was employed using a survey method involving 112 beneficiaries of the MBG Program at the Nutrition Fulfillment Center (SPPG) of the Indonesian National Police, Semarang Police Resort. Respondents were selected through purposive sampling. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4. The findings indicate that Packaging Quality significantly affects Distribution Performance (T = 4.600; p = 0.000) and Beneficiary Satisfaction (T = 6.028; p = 0.000). Food Quality also has significant positive effects on Distribution Performance (T = 3.859; p = 0.000) and Beneficiary Satisfaction (T = 3.606; p = 0.000). Likewise, MBG Delivery Vehicles significantly influence Distribution Performance (T = 2.303; p = 0.022) and Beneficiary Satisfaction (T = 3.457; p = 0.001). Furthermore, Distribution Performance has a significant positive effect on Beneficiary Satisfaction (T = 3.493; p = 0.001) and mediates the relationships between Packaging Quality (T = 2.410; p = 0.016), Food Quality (T = 2.597; p = 0.010), MBG Delivery Vehicles (T = 1.996; p = 0.046), and Beneficiary Satisfaction. These findings suggest that improving packaging quality, food quality, and the capability of MBG delivery vehicles, supported by effective distribution performance, can substantially enhance beneficiary satisfaction with the Free Nutritious Meal Program.
Copyright (c) 2026 Ayu Wanda Candrasa Haq, Erna Mulyati https://creativecommons.org/licenses/by/4.0
Pengaruh Kapabilitas Supplier, Kapabilitas Bengkel, dan Pemanfaatan Teknologi terhadap Kecepatan Penyelesaian Klaim melalui Kecepatan Distribusi Suku Cadang
Penelitian ini menganalisis pengaruh kapabilitas supplier, kapabilitas bengkel, dan pemanfaatan teknologi terhadap kecepatan penyelesaian klaim melalui kecepatan distribusi suku cadang sebagai variabel mediasi pada proses klaim asuransi kendaraan bermotor. Research gap penelitian ini adalah riset terdahulu umumnya dilakukan pada sektor manufaktur, komponen otomotif, dan logistik, sementara integrasi simultan ketiga variabel dengan konteks klaim asuransi kendaraan bermotor masih terbatas dan peran mediasi kecepatan distribusi belum diuji secara empiris. Studi ini mengaplikasikan pendekatan kuantitatif dengan desain eksplanatori, menggunakan metode survei yang melibatkan 99 responden yang terdiri atas 50 karyawan asuransi, 36 staf bengkel body repair, dan 13 staf supplier suku cadang. Pengolahan data dilaksanakan dengan memanfaatkan SEM-PLS 4.0. Temuan dari penelitian ini mengindikasikan bahwa kemampuan pemasok, kemampuan bengkel, dan penggunaan teknologi memiliki pengaruh yang positif serta signifikan terhadap kecepatan distribusi suku cadang, dengan koefisien 0,539, 0,224, dan 0,225. Kecepatan distribusi suku cadang berpengaruh positif dan signifikan terhadap kecepatan penyelesaian klaim dengan koefisien 0,461. Kecepatan distribusi suku cadang berperan sebagai mediator penuh antara kapabilitas supplier dan kecepatan penyelesaian klaim, serta sebagai mediator parsial antara kapabilitas bengkel dan kecepatan penyelesaian klaim, sedangkan jalur mediasi pada pemanfaatan teknologi tidak didukung dengan p-value 0,052. Novelty penelitian ini mengonfirmasi bahwa kecepatan distribusi merupakan mekanisme operasional yang menghubungkan kapabilitas organisasi dengan kecepatan penyelesaian klaim pada service supply chain asuransi kendaraan bermotor.
Copyright (c) 2026 Afiat Juli Hadir Santoso, Erna Mulyati, Agus Purnomo https://creativecommons.org/licenses/by/4.0
Determinants of Last Mile Delivery at PT Pos Indonesia Jakarta Oceania Main Branch through Distribution
This study aims to analyze the determinants of Last Mile Delivery at PT Pos Indonesia Jakarta Oceania Main Branch through the mediating role of Distribution. This quantitative study employed the Structural Equation Modeling–Partial Least Squares (SEM-PLS) approach using SmartPLS 4. The study population consisted of 171 employees, while 121 respondents were selected as the research sample using the Slovin formula. The findings indicate that Distribution has a positive and significant effect on Last Mile Delivery (β = 0.359; t = 5.483; p < 0.001). Line Haul Transportation significantly influences Distribution (β = 0.328; t = 4.807; p < 0.001) and Last Mile Delivery (β = 0.252; t = 3.069; p = 0.002). Likewise, Mail Processing Centre has a positive and significant effect on Distribution (β = 0.444; t = 7.350; p < 0.001) and Last Mile Delivery (β = 0.249; t = 3.868; p < 0.001). Pickup Service also significantly affects Distribution (β = 0.155; t = 2.135; p = 0.033) and Last Mile Delivery (β = 0.141; t = 2.040; p = 0.042). Furthermore, Distribution significantly mediates the effects of Line Haul Transportation (β = 0.118; t = 3.698; p < 0.001), Mail Processing Centre (β = 0.160; t = 4.361; p < 0.001), and Pickup Service (β = 0.172; t = 4.861; p < 0.001) on Last Mile Delivery. The adjusted R² values of 0.394 for Distribution and 0.620 for Last Mile Delivery indicate that the proposed structural model possesses satisfactory explanatory power. These findings demonstrate that improving operational performance in Mail Processing Centre, Line Haul Transportation, and Pickup Service enhances Distribution effectiveness, which subsequently strengthens Last Mile Delivery performance within courier logistics services.
Copyright (c) 2026 Ridwan Pamunti Sikombong, Erna Mulyati https://creativecommons.org/licenses/by/4.0
Dampak Strategi Mitigasi Risiko Konsumen terhadap Perceived Last Mile Delivery Performance dan Expected Return to Origin pada Transaksi Cash on Delivery
Metode pembayaran Cash on Delivery sangat mendominasi ekosistem e-commerce Indonesia namun memicu tingginya kegagalan pengiriman. Dengan pendekatan Behavioral Supply Chain Management dan Consumer Trust Theory, penelitian ini bertujuan menganalisis pengaruh Perceived Logistic Risk, Traceability, dan Delivery Time Predictability terhadap Cash on Delivery Preference serta dampaknya pada Perceived Lastmile Delivery Performance dan Expected Return to Origin. Metode kuantitatif eksplanatori diterapkan pada data primer dari 185 responden (N=185) pengguna e-commerce yang diperoleh melalui purposive sampling, kemudian dianalisis menggunakan SEM-PLS. Hasil pengujian menunjukkan semua hipotesis diterima secara signifikan. Secara langsung, Perceived Logistic Risk (β=0,319), Traceability (β=0,177), dan Delivery Time Predictability (β=0,262) berpengaruh positif signifikan terhadap Cash on Delivery Preference. Selanjutnya, Cash on Delivery Preference berpengaruh positif signifikan terhadap Perceived Lastmile Delivery Performance (β=0,608) dan positif signifikan terhadap Expected Return to Origin (β=0,625) yang mengindikasikan bahwa tingginya preferensi Cash on Delivery pada kondisi tertentu dapat menurunkan kemungkinan kiriman retur. Penelitian ini memberikan implikasi strategis bagi platform e-commerce dan penyedia jasa kurir untuk merumuskan intervensi operasional yang seimbang antara pemenuhan kebutuhan proteksi risiko konsumen dan efisiensi biaya akibat risiko pengembalian barang.
Copyright (c) 2026 Mukhamad Ryan, Melia Eka Lestiani, Maniah Maniah https://creativecommons.org/licenses/by/4.0