Parastama, Dewangara Putra, and Sundoro. “The Influence of General Services, Workload, and Tasks in Special Situations of AVSEC Officers on Passenger Satisfaction at Airports”. Siber Journal of Transportation and Logistics, vol. 3, no. 2, Aug. 2025, pp. 126-30, doi:10.38035/sjtl.v3i2.529.