ADHIPUTRI, Nurul Fadhillahqurani; MANIAH, Maniah; MULYATI, Erna. The Role of Process Agility and Service Recovery Capability in Enhancing Customer Retention through Logistics Performance in Multinational Logistics Companies in Indonesia. Siber Journal of Transportation and Logistics, [S. l.], v. 4, n. 2, p. 498–514, 2026. DOI: 10.38035/sjtl.v4i2.1181. Disponível em: https://research.e-siber.org/SJTL/article/view/1181. Acesso em: 16 sep. 2026.