The Effect of Staff Competence, Customer Satisfaction, and Service Quality on Cargo Shipping Service User Loyalty

Authors

  • Esterlinus Edwin Lermatan Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Reza Fauzi Jaya Sakti Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Abdul Ghafar Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Sarovah Widiawati Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Siti Krisnawati Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Otto Sugiharto Prakoso Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/sjtl.v1i2.79

Keywords:

loyalty, service quality, ships, cargo

Abstract

Abstract: The Effect of Staff Competence, Customer Satisfaction and Service Quality on Cargo Shipping Service Users is a scientific article of literature study within the scope of the combination of human resources and marketing management. The purpose of this article is to build hypotheses of influence between variables that will be used in further research. The object of research is on online libraries, Google Scholar, Mendeley, and other academic online media.  Research methods with library research sourced from e-books and open access e-journals. Qualitative descriptive analysis.  The results of this article: 1) Staff Competence affects Cargo Shipping Service Users; 2) Customer Satisfaction affects Cargo Shipping Service Users; and 3) Service Quality affects Cargo Shipping Service Users.  

 

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Published

2024-02-11

How to Cite

Lermatan, E. E., Jaya Sakti, R. F., Ghafar, A., Widiawati, S., Krisnawati, S., & Prakoso, O. S. (2024). The Effect of Staff Competence, Customer Satisfaction, and Service Quality on Cargo Shipping Service User Loyalty. Siber Journal of Transportation and Logistics, 1(2), 91–100. https://doi.org/10.38035/sjtl.v1i2.79

Issue

Vol. 1 No. 2 (2023): (SJTL) Siber Journal of Transportation and Logistics (July 2023)

Section

Articles

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Copyright (c) 2024 Esterlinus Edwin Lermatan, Reza Fauzi Jaya Sakti, Abdul Ghafar, Sarovah Widiawati, Siti Krisnawati, Otto Sugiharto Prakoso

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