Purba, O. R. (2026) “Analysis of The Influence of Web Trace and Tracking, Delivery Timeliness, and Tracking System Facilities on Customer Satisfaction at PT JNE Kalimalang Branch, East Jakarta”, Jurnal Siber Multi Disiplin , 3(4), pp. 582–594. doi: 10.38035/jsmd.v3i4.826.