ALMAIDAH, Alma; SAGALA, Catherina Chelsea Angelica; HANDAYANI, Sri. Analysis of Service Quality Factors That Affect Customer Satisfaction and Loyalty in the C-Access Application. Jurnal Siber Multi Disiplin , [S. l.], v. 3, n. 4, p. 412–424, 2026. DOI: 10.38035/jsmd.v3i4.812. Disponível em: https://research.e-siber.org/JSMD/article/view/812. Acesso em: 15 jun. 2026.