The Effect of Using Flight Information Display System, Boarding Lounge Facilities, and Service Quality in Increasing Passenger Satisfaction at Terminal 2 of Soekarno Hatta Airport

Authors

  • Tito Warsito Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Nashrullah Nashrullah Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Aryo Bagus Prasetya Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Ichsanul Amal Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/jsmd.v3i4.811

Keywords:

Flight Information Display System, Facilities, Boarding Lounge, Service Quality, Terminal 2

Abstract

This study aims to investigate the effect of FIDS (X1), boarding lounge facilities (X2), and service quality (X3) on the level of passenger satisfaction (Y) at Terminal 2 of Soekarno-Hatta Airport. The research method used is quantitative. Data was collected through a survey method with the distribution of questionnaires, as many as 105 respondents who were airport passengers were the subjects of the study. Data analysis using multiple statistical techniques, reliability tests, validity tests, normality tests, determination tests, t and F tests with SmartPLS software. The results of this data processing showed that X1, X2, X3 were able to predict the variability of construct Y by 74.9%, and the remaining 25.1% was explained by other constructs outside those studied in this study, with overall passengers feeling quite satisfied with the relationship between variables at Soekarno-Hatta airport.

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Published

2026-03-20

How to Cite

Warsito, T., Nashrullah, N., Prasetya, A. B., & Amal, I. (2026). The Effect of Using Flight Information Display System, Boarding Lounge Facilities, and Service Quality in Increasing Passenger Satisfaction at Terminal 2 of Soekarno Hatta Airport. Jurnal Siber Multi Disiplin , 3(4), 399–411. https://doi.org/10.38035/jsmd.v3i4.811

Issue

Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)

Section

Articles

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Copyright (c) 2026 Tito Warsito, Nashrullah Nashrullah, Aryo Bagus Prasetya, Ichsanul Amal

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